In this show I talk to Jay Baer about how to handle reviews. Jay Baer is an international speaker and author of multiple books about marketing and customer service. It is a real honour to have him on the show. I saw him speak about the concepts behind his book Hug Your Haters at Social Media Marketing World 2015 and was blown away. It’s been a long process to get him on the show, but his contrarian views on how to handle reviews for books, backed up by research, meant that I hope you will agree it was worth the wait!